Riding into 2018

Posted by Jean

December 21, 2017 | 2:00 pm

One of the many challenges of small business is to strike a balance of internal resources vs. outsourced expertise. Our goal as Fixators has always been to serve our clients with the most depth of knowledge and experience, while keeping a cost-effective model. After careful assessment and consideration, we’ve decided to go for it and …

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Yeah, We Can Do That

Posted by Jean

October 6, 2017 | 10:27 am

How many times have you said while shopping: “Oh…I didn’t know you sold those? I always forget about this place for that?” I know I have. We pigeon-hole our favorite retailers because we know them as the place to get X but never think about them when we need Y. So, in that spirit, I’m …

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The simple truth about the attendee experience

Posted by Jean

June 2, 2017 | 12:17 pm

The launch ASAE’s recent launch (May 23-24 at National Harbor) of the XDP event—Xperience Design Project—ignited a lot of engaging dialogue about creating unique customer experiences that excite attendees and leave them wanting more (read: they can’t wait for your next event). Based on feedback, XDP successfully tapped into the ideas, both big and small, …

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What’s it going to take to win—and keep—the business?

Posted by Jean

November 17, 2016 | 7:28 pm

Outstanding customer service. It’s no longer a differentiator but rather a “cost of entry.” If a company doesn’t care to provide memorably great customer service, they will be left behind. And even though everyone knows expectations are set high these days, it’s not an easy task to meet them. Does anyone remember a time when …

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Do you love your attendees enough?

Posted by Jean

April 19, 2016 | 10:07 am

“The ‘New Coke’ didn’t fail because of poor marketing. It failed because it tasted bad,” my client reminded me the other day. He used the infamous 1985 New Coke rollout to emphasize that awesome marketing can’t fix everything. His point was that, first and foremost, the product you’re marketing needs to be pretty darn good. …

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The tradeshow machine: 5 ways to keep it all running smoothly

Posted by Jean

February 16, 2016 | 10:41 am

Think about all the resources required to execute a successful trade show—marketing, PR, general contractors, publications, consultants, utilities, labor to name just a few. It’s truly a remarkable feat. Every resource requires ongoing human interaction. At Fixation Marketing, we’ve worked with many different tradeshow clients and marketing service providers over the years. When asked to …

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Strength in numbers – Paris and the event industry persevere

Posted by Jean

January 27, 2016 | 11:27 am

With “breaking news” of terrorism greeting us weekly, if not daily, people around the world empathize with the affected cities and regions and the perseverance of residents as they push on with courage and strength. Those of us in the tradeshow business can’t help also thinking about the convention and tourism professionals in the affected …

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