Fixated on giving back One of the tasks for our team at our client NAA’s Education Conference & Exposition was to report on sessions for post-show content. I took the opportunity to sit in on the “CEOs on CSR” session because this year we’ve really challenged all Fixators to help define our version of corporate …

The launch ASAE’s recent launch (May 23-24 at National Harbor) of the XDP event—Xperience Design Project—ignited a lot of engaging dialogue about creating unique customer experiences that excite attendees and leave them wanting more (read: they can’t wait for your next event). Based on feedback, XDP successfully tapped into the ideas, both big and small, …

Outstanding customer service. It’s no longer a differentiator but rather a “cost of entry.” If a company doesn’t care to provide memorably great customer service, they will be left behind. And even though everyone knows expectations are set high these days, it’s not an easy task to meet them. Does anyone remember a time when …

“The ‘New Coke’ didn’t fail because of poor marketing. It failed because it tasted bad,” my client reminded me the other day. He used the infamous 1985 New Coke rollout to emphasize that awesome marketing can’t fix everything. His point was that, first and foremost, the product you’re marketing needs to be pretty darn good. …

In the last decade there has been a quiet rumbling, a slow but steady cultural shift that has allowed women to have an empowering presence in media. Big brands have given women the voice to tell their story. From Dove to Nike to Dodge Ram to Brawny, women have been asked to participate in more …

Think about all the resources required to execute a successful trade show—marketing, PR, general contractors, publications, consultants, utilities, labor to name just a few. It’s truly a remarkable feat. Every resource requires ongoing human interaction. At Fixation Marketing, we’ve worked with many different tradeshow clients and marketing service providers over the years. When asked to …

With “breaking news” of terrorism greeting us weekly, if not daily, people around the world empathize with the affected cities and regions and the perseverance of residents as they push on with courage and strength. Those of us in the tradeshow business can’t help also thinking about the convention and tourism professionals in the affected …